PROFESSIONAL SERVICES

Our team of ERP software professionals is here to partner with you from pre-sale to post-implementation to ensure your immediate and ongoing success with our solutions. Through our industry focus and expertise, we can provide advice and recommendations on business processes to help optimise the efficiencies of your supply chain, reduce your costs, improve your business performance and maximise your profitability. Working together, we can help you succeed in the competitive consumer goods market while attaining a quick and lasting return on your investment.

Pre-sales consulting

During the pre-sales process, our team will:

Collaborate with you to understand your business requirements
Demonstrate how our application can address your needs
Review current business processes to understand unique workflows

Best practice reviews

Prior to system implementation, our team will:

Consult with you to evaluate your current operational processes and identify opportunities for improvement
Make recommendations for industry best practices you might implement, which differ from your current environment
Create an individually tailored, and mutually agreed upon, implementation plan that fits your budget and targeted implementation timeframe

Implementation

During implementation, your Apprise project team will:

Review your hardware environment and make recommendations to ensure optimal system performance and reliability
Map, convert and test your existing business data (including migration from a previous ERP application)
Test your complete system prior to deployment into your live environment to verify data accuracy, workflow procedures, and personnel readiness

Training

Prior to, during, and after going live with your solution, our team will provide in-depth training on:

Application setup, security and administration
Database structure, setup and administration, as well as technical standards
Standard workflows and procedures, and any modifications that were needed to address your business needs

Custom enhancements

At any time during your relationship with us, we can provide custom modification to help you:

Address specific business needs and/or workflows
Interface or integrate with external/3rd party applications
Meet supply chain partner, regulatory or industry compliance requirements that are not delivered in our standard product

Ongoing consulting and training

After the completion of your initial implementation, we're always available to assist you with:

Follow up training on application features and functionality, based on user needs
Enhanced technical training for IT and database managers to aid in making localised modifications to your application
Ongoing operational consulting and process reviews, and the application of best practices to your workflows

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